main duties include but are not limited to:

• Assesses customers’ needs and assists them in developing a Service Plan
• Keeps up to date information on referral sources by liaising with Community Partners
• Makes appropriate referrals to Employment Ontario services and tracks customers’ progress

• Manages a caseload of hundreds of customers annually ensuring that written documentation and statistics for each file is consistently up to date
• Assists customers with various components of the application process for training
• Manages client information in EOIS and The Career Foundation’s database

• Conducts onsite/offsite job search workshops
• Participates in the design, implementation & evaluation of job search material to meet the needs of job seekers with barriers to employment
• Monitors individual participant and group process to maximize client learning, self-confidence and employability skills

• Makes resources available in print, online and through short workshops; workplace H&S,

      Human Rights, specialized workshops for newcomers, youth, disability, laid-off workers,   etc…

• Assists employers to attract and recruit employees/skilled labour by facilitating employment related events, internal job boards, employer prospecting activities
• Identifies barriers to employment and provides supported referrals for clients to the appropriate community services for individual support
• Assists in the implementation of effective program marketing strategies in the community

• Assists clients in the exploration of occupational and training requirements, professional accreditation, language, credential & PLAR
• Provides orientation to workplace, life skills coaching, support for disclosure of a disability
• Supports assisted clients in planning and conducting job search based on a realistic and accurate assessment of qualifications compared to job requirements

• Guides and supports individual clients in the daily completion of job search tasks

• Conducts exit interviews with participants to ensure service provided was in accordance with service plans and met the highest standards of The Career Foundation
• Assesses participants’ employment goals and establishes whether further assisted or other referrals are required

• Prepares and submits weekly and monthly reports on service and client activity
• Collects data on service needs, service delivery and service satisfaction

Other Duties as Needed:

• Develops a resource pool of mentors/coaches
• Develops support plans with participants and mentors/coaches
• Links participants with appropriate mentors/coaches to provide support during and after job placement
• Monitors mentor/coach relationships and its impact on workplace and individual success and facilitates adjustment as required

• Plans and executes an effective outreach plan targeting appropriate clientele
• Recruits participants and ensures that required number of participants start services Initiates and maintains documentation of contacted community organizations in an organized manner (including a database)
• Develops ideas for outreach and with supervisor’s approval, implements those ideas and maintains such strategies
• Participates in community events, job fairs and such activities to inform jobseekers about Career Foundation and recruit them for the program
• Visits and builds relationships with Community Partners in the area for referrals of participants including Libraries, Community Centers, Toronto Community Housing, etc.
• Maintains flexibility to work evenings and weekends as needed

• Experience in assessment and case management
• Experience in job search techniques and coaching, outreach, group facilitation, and life skills coaching
• University Degree preferred or relevant College Diploma
• Good knowledge of English grammar and spelling for the development of business documents
• Strong internal and external customer service focus, positive attitude, initiative and professional attitude
• Experience with youth, women's services, internationally educated professionals, newcomers, ESL job seekers, disability issues is an asset
• Second language is an asset, preferably French
• Communicate effectively with clients and colleagues by maintaining a solution focused climate to enhance information sharing and listening skills, and to maintain collaborative work relationships
• Access to a vehicle is an asset
• Computer Proficiency with MS Office, Internet and Email