SUMMARY: The Employment Resource Centre is a busy, public access service point where staff work in a team environment to deliver job search services. While working with clients and colleagues the Resource Specialist will apply a range of knowledge and skills in an environment that is technologically up to date and demanding.

JOB REQ. #:	125-QCIC 1
POSITION TITLE:	Career And Employment Information Specialist
TERMS OF EMPLOYMENT:	Full Time Temporary
LOCATION:	Brampton East
REPORTING TO:	Coordinator, Employment Resource Centre
START DATE:	November 16, 2009
END DATE:	March 31, 2010
SALARY RANGE:	$40,804-$42,023 per year depending on experience (prorated)
HOURS:	35
BENEFITS:	No

• Provide new clients with an orientation to the job search process and ERC services
•  Identify clients initial need and stage in the job search process
•  Refer clients appropriately to ERC resources and/or community services
•  Provide on-going coaching, assistance and encouragement to clients
•  Initiate offers of support including software troubleshooting
•  Facilitate and develop job search information workshops
•  Conduct employment related computer tutorials
•  Create and develop workshop materials, forms and marketing materials
•  Critique client resume/cover letters accurately and suggest current trends
•  Ensure all information, resources, equipment are current and familiar
•  Research and gather information to create new resources and tools
•  Organize related materials and tools for ease of accessibility by clients
•  Conduct outreach activities and liaise with community agencies and organizations
•  Develop and promote greater employer networking opportunities for clients
•  Encourage client job search knowledge, confidence and independence
•  Collect ongoing client feedback
•  Perform front desk and other duties as required
• Maintain an organized and productive work environment

• Exceptional Customer Service skills
• Knowledge and experience with job search strategies, current trends and labour market knowledge
• Knowledge of employment related services and agencies available in the Brampton community
• Strong facilitation skills with the experience in delivering current job search information
• Strong computer skills Windows, MS Office, Internet and on-line job search tools
• Sound research skills
• Skilled in conflict resolution
• Strong interpersonal skills and ability to work as a vital team member
• Relevant post secondary education with experience in related fields or extensive experience in the field of employment
• Experience working in an environment of diverse backgrounds and cultures
• Languages in addition to English an asset.