§         Welcome and respond to client inquiries in an enthusiastic, professional and polite manner in person, over the phone and via e-mail

§         Register new clients using a customized database system

§         Enrol clients for group and one-on-one sessions

§         Maintain an organized and tidy reception area

§         Create, update and maintain MS Excel worksheets, regularly compile and enter required statistical information and generate monthly, biannual and annual statistical reports for Coordinator as required

§         Create and distribute marketing materials

§         Maintain stock of office equipment, supplies and storage areas

§         Catalogue new books and resources

§         Regularly update staff, client, community partner and supplier contact lists

§         Using MS Access distribution database, manage and provide Centre Activities information on mass to community partners and clients monthly as required

§         Track overall centre activity and staff availability for the purpose of new client orientations, client enquiries and job search related assistance.

§         Manage photocopier access; prepare copy cards

§         Maintain sufficient copies of orientation packages, flyers and forms for clients

§         Receive and sort deliveries and mail

• Other duties as required

§         Proven exceptional customer service and organizational skills

§         Advanced level MS Word, Excel, Access, PowerPoint, MS Outlook and Internet

§         Excellent telephone manner and customer service skills

§         Excellent written and verbal communication skills

§         Able to work effectively as an integral part of a team

§         Sensitivity to client and staff diversity

§         Ability to maintain professionalism when dealing with clients, team and community partners

• Flexible, detail oriented, able to multi-task, meet deadlines, and work in a fast paced environment